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Quoting for friends and family for Go.Compare
THE CHALLENGE User research and user feedback suggested that users want to be able to quote for other people close to them. Currently, Go.Compare does not support multiple accounts under the same user profile, causing frustration which results in users choosing competitors’ sites to compare insurance prices. MY APPROACH User research With the help of…
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Simplifying login for all Go.Compare users
THE CHALENGE We have been receiving a large number of feedback about our cumbersom login experience. We could also measure 20% drop off at the point of login. Legacy tech made the project extra challenging. The team had to collaborate with stakeholders across the business to understand context and get everybody’s buy-in on a different…
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Improved user experience for learners and researchers with MyAthens
THE CHALLENGE MyAthens is the OpenAthens product for learners and researchers is used by millions around the world and it is a easy way for librarians and information managers to ensure access to subscribed content. MyAthens has been developed 15 years ago and it shows. The tired, cluncky interface is difficult to navigate and it…
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Onboarding guide for new OpenAthens customers
THE CHALLENGE Onboarding a new customer is technically complex and takes a long time. The team felt that they are letting customers down as librarians would often find themselves confused and frustrated with the process. MY APPROACH The first step was research. Speaking to users who have recently been through the OpenAthens onboarding was the…
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Exploring tools of collaboration with the Samaritans
THE CHALLENGE The central office at the Samaritans is driving a digital transformation for the entire organisation. They have recognized that technology can boost collaboration and communication but they are not sure what does collaboration mean for the Samaritans. Where to focus their effort? How to prioritize investment in technology? MY APPROACH The challenge was…
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New Drinkaware calculator
THE CHALLENGE The development team was already working on the project when I was asked to analyse the app’s workflow and make sure that the tool is compliant with the new General Data Protection Regulation (GDPR). MY APPROACH I started by studying the user journey and understanding at what point of the process personal data…
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Stakeholder managemnt for new Eduserv webiste
THE CHALLENGE The challenge with Eduserv’s website was with the complex governance model in place, which resulted in slow decision making. MY APPROACH I need to take baby steps with this seemingly straight forward website redesign as there were a lot of stakeholders to satisfy. There was also a lot of legacy content hanging around…
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Placing users at the heart of a tech support system for The British Red Cross
THE CHALLENGE Our development team has been in communication with the Help desk team at the British Red Cross trying to refine the requirements for their new Help desk portal. Between two technical team I needed to introduce the user requirements into the conversation. MY APPROACH I have facilitated a series of user workshops, mapping…
HERE AT GO.COMPARE, MY TEAM AND I DESIGN PRODUCTS TO SAVE MONEY FOR MILLIONS OF PEOPLE IN THE UK.
Portfolio
My portfolio focuses on my approach to the challenge and the tools I used to take the team from exploration, through ideation, and finally to implementation. Here are some of the projects I’m most proud of from the last 7 years.